Frequently Asked Questions — SellSmart

Select your device brand, model, storage, and condition. SellSmart will show an instant quote based on current market value, and your offer is valid for seven days.

Payment is sent securely by Interac e-Transfer after your device is inspected and approved. Local sellers may also be eligible for payment at their meetup.

Yes. If you choose shipping, SellSmart emails you a prepaid Canada Post label. Print it, pack your device securely, and drop it off at any Canada Post location.

Most used-device quotes only require the device. If an accessory affects your selected model's offer, the quote form will ask about it. Brand-new sealed devices must include their original contents.

SellSmart will send you a revised offer after inspection. You can accept the updated price or ask to have your device returned.

Cracked iPhones may qualify for an adjusted offer. Other device categories must meet the minimum condition shown in their quote form.

No. Devices must not be reported lost or stolen and must be removed from iCloud, Find My, or Google account locks before sale.

Factory reset your device before handing it over or shipping it. SellSmart also checks devices during inspection so personal accounts and data are not left behind.

Local transactions can be completed the same day when availability allows. Shipped devices are inspected after delivery, with payment sent promptly after approval.

Yes. Submit individual quotes for a few devices, or use the bulk selling form for ten or more devices.