Privacy Policy

1. Introduction

At SellSmart ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our buyback services. By accessing or using our Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us.

• Personal Data: Name, shipping address, email address, and telephone number.
• Payment Data: PayPal email address or banking information for Interac e-Transfer. We do not store credit card numbers.
• Device Data: Information about the device you are selling, including brand, model, storage capacity, condition, and IMEI/Serial number.

3. How We Use Your Information

We use personal information collected via our Service for a variety of business purposes described below:

• To facilitate the sale of your device, including generating shipping labels and processing payments.
• To send you administrative information, such as order confirmations, shipping updates, and payment notifications.
• To protect our Services (e.g., fraud monitoring and prevention, checking against lost/stolen device databases).
• To enforce our terms, conditions, and policies.

4. Sharing Your Information

We only share information with the following third parties:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us, such as Canada Post (for shipping) and payment processors (PayPal/Interac).
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process. This includes cooperating with law enforcement regarding stolen devices.

5. Data Security & Device Wiping

We use administrative, technical, and physical security measures to help protect your personal information. Furthermore, as part of our standard operating procedure, every device we receive undergoes a certified data erasure process to ensure all previous user data is permanently removed. However, we strongly recommend you factory reset your device before shipping it to us.

6. Contact Us

If you have questions or comments about this policy, you may email us at privacy@sell-smart.ca.